Business Analysis Toolkit

Supervision is a vital ingredient in the success of a company. A well-supervised company leads to employee satisfaction. And we could safely deduce that employee satisfaction is equal to excellent job performance. Therefore, the company’s productivity will greatly increase. There are several Key Performance Indicators or KPI that determine whether there are good supervision skills on the part of the person given the job to supervise. Supervision KPI measure a supervisors performance in several areas.

First and foremost, there is good supervision when the personnel subordinate to the supervisor are very active in their jobs and in their general involvement in the company. A very low number of employees resigning from the company in a year indicate that it is well supervised. A good supervisor should also be able to lessen work-related hazards. The good supervisor does not deprive subordinates the hope of being a supervisor, too. He should be able to nurture the goals of those under him to be promoted to a higher position. A good supervisor will ensure that there is development in the abilities, talents and competence of his subordinates, and prepare modules and training sessions to improve these.

The supervisor does not make all the decisions for the company by himself. Good supervision means good collaboration with other personnel with authority within the company, too. A company’s development could be best planned out if the supervisor who has direct contact with employees has good rapport with the stockholders and others of managerial positions. Moreover, the supervisor should be able to maintain a free flow of information from his end to other departments in the company. The supervisor should have a propensity to solve problems without causing too much trouble and delays. Good supervision also means being able to gather the general consensus of colleagues in certain decision-making processes.

Another important KPI is the achievement of certain company goals. Every company has short-term and long-term goals. It should be identified how many of these goals are achieved during the term of the supervisor. The checking could be done annually or quarterly, if necessary. For long-term goals, there should be constant monitoring if the supervisor is directing efforts toward the achievement of that goal. There are also processes involved to get the desired result. Supervisors must be able to utilize and maximize these processes. Since, the two KPIs elaborated in this paragraph are very important to company success; it should be closely watched by stockholders to make sure that the supervisor’s performance in this area is very good.

The ability to supervise well is evident in the longevity of the supervisor, not only in the company he is working for but also, in the industry where he belongs. Personal successes that are related to work are very important indicators of a good performance as a supervisor. Companies invest in the management and supervision of their employees. Supervisors play a crucial role in the sense that they serve as the bridge between the employees and the employers. Excellent supervision is non-negotiable otherwise, it would weaken company authority. Thus, supervision KPI are very much needed in any company.
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